Refund & Returns Policy

Updated Refund & Returns Policy

Refund & Returns Policy

Last Updated: 1 January 2026

At AURIA UK, we are committed to delivering refined jewellery pieces with exceptional quality. If for any reason you are not fully satisfied, your rights are protected under UK consumer law.

This policy is governed by the laws of England and Wales.

1. Your Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us within the 14-day period by contacting:

auriapearl.com

You then have an additional 14 days to return the item to us.

2. Conditions for Returns

Returned items must:

  • Be unworn and unused

  • Be in their original condition

  • Include all original packaging, tags, pouches, cards, and accessories

  • Not show signs of wear, scratches, alteration, damage, or use beyond reasonable inspection

Customers are permitted to inspect jewellery in the same manner that would reasonably be allowed in a physical retail environment.

However, if an item shows signs of handling or use beyond what is necessary to establish its nature, characteristics, and fit, AURIA UK reserves the right to make a reasonable deduction from the refund amount to reflect any diminished value of the goods.

Examples may include, but are not limited to:

  • Visible scratches or marks

  • Signs of prolonged wear

  • Missing packaging or accessories

  • Damage caused during return shipping due to insufficient packaging

  • Broken hygiene seals on applicable items

Any deduction applied will be proportionate and assessed fairly in accordance with applicable UK consumer law.

3. Hygiene & Non-Returnable Items

For health and hygiene reasons:

  • Earrings cannot be returned if the hygiene seal has been broken or the item has been worn.

We also do not accept returns for:

  • Personalised or custom-made jewellery

  • Gift cards

  • Items explicitly marked as non-returnable

This does not affect your statutory rights if an item is faulty.

4. Faulty or Misdescribed Items

Under the Consumer Rights Act 2015, you are entitled to a short-term right to reject faulty goods within 30 days of delivery.

If your jewellery arrives damaged, defective or not as described, please contact us immediately at:

auriapearl.com

Provide clear photographic evidence so we can assess the issue promptly.

Where a product is confirmed as faulty, you may be entitled to:

  • Repair

  • Replacement

  • Full refund

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.

We strongly recommend using a tracked service.

AURIA UK cannot be held responsible for returns lost in transit.

Return instructions and the appropriate return address will be provided once your return request has been approved.

6. Exchanges

To exchange an item:

  • Return the original piece

  • Place a new order once the return is approved

In certain cases, we may offer size exchanges at our discretion.

7. Refund Processing

Once your return has been received and inspected, we will notify you of approval.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: up to 10 working days

Your bank or card issuer may require additional time.

If more than 15 working days have passed since approval, please contact:

auriapearl.com